Description Usability Problem
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Describing Usability Problems
Usability Problems代写 Professional approach using aforementioned steps is critical for effective usability issues communication.
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For usability professionals to be more effective, they need to be more positive, clear, precise and respectful in communication about problems and solutions. Although the role may seem easy, it actually is difficult when wrong comments and recommendations are made. These include negativity, unclear, imprecise, and disrespectful communications. Ultimately, instead of the usability test achieving the goal of improving the usability of a product, the developer(s) may become confused or ignore the criticisms raised.
Therefore, the article identifies four golden rules need to be followed (Dumas, Molich, & Jeffries, 2004). Usability Problems代写
First, the authors observed that, though the usability test target to identify the negatives in a product, the test report should have a positive atmosphere. The reason being, focusing too much on negatives in a product may kill the intention of the test. The positives should overshadow the negatives to make a great report. Usability Problems代写**范文
Secondly, when the findings of the usability test are not pleasing as expected, the reaction should not be rude to express annoyance but rather tactful. The develop may miss the otherwise good recommendation if it elicits negative emotional reaction. Thus, a more neutral approach should be used to convey a comment.
Thirdly, it is crucial for the evaluator to be precise by avoiding jargons. These are phrases and words that might not be clearly understood by the developer or their meaning might be misunderstood. Instead, simple and straightforward words should be used for improved communication of the recommendations. Usability Problems代写**范文
Lastly, the usability report needs to be specific in findings and recommendations rather than general observation which the developers cannot work upon. Precise comments is a way of showing that the evaluator understands the ability of the developer and hence finds a gap that needs to be filled.
Generally, there is problem in describing usability at all levels of tests. Usability Problems代写
In as much as there is need to have good and responsive user interface, evaluators need to understand that it is difficult to achieve absolutely fit-all interface. Also, it is easy to identify issues with the usability but difficult to know, if anything, what to do about them. Therefore, professional approach using aforementioned steps is critical for effective usability issues communication.
Reference
Dumas, J. S., Molich, R., & Jeffries, R. (2004). Describing usability problems: Are we sending the right message?
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